Post Launch Services
In the Post-Launch phase we support the client in maintaining and upgrading solution. Our exclusive support contract extends the support after the bug fixing and launch is completed.
Support an integral part of our company’s value proposition. We understand that once we undertake any project we start a relationship with our customers. This relationship does not end after the delivery of the project. So we include support and customer service as part of an overall approach to systematic improvement. We offer support packages depending on your custom requirements. Ranging from support from few hours per month to more comprehensive support, we cover all the needs of the clients.
Time and Material - we provide our support based on pre-negotiated rates for your software development and design needs.
Block Hours - We provide our support and service in block of hours. This type of support is based on negotiated a discounted rate and a fixed number of hours to use either per month or year. This allows flexibility to use the hours without doing the paperwork and the hassle of paying multiple bills.
Managed Services - We also provide on-site project management and technology consulting as a part of our managed services.
We also provide service for more formal user testing and user focus groups post-launch to test the solution in the given market. We provide help with social media and online marketing as well. These additional services are a part of our post-launch step to help the client get the word out in the market.